Heroz Terms and Conditions
TERMS OF USE AGREEMENT
Notice for California Users:
If you’re a California resident, you have the right to cancel any without penalty, up until midnight on the third business day following your purchase. To cancel, simply send us a signed and dated written notice stating your request to terminate the subscription or upgrade. Be sure to include the username associated with your account and the email address you used to register.
Cancellation requests can be sent to: Heroz Like Me Inc.
Customer Support – Cancellation Request
21 Wolcott Park
Medford, MA 02155
United States
You can also contact us through the support section of our website or email us directly.
Notice for Colorado Residents:
As a purchaser, you may cancel this agreement without fees or penalties at any point before midnight on the third business day after the transaction date, not including Sundays or federal holidays. Your notice of cancellation doesn’t need a specific format, as long as it clearly communicates your wish to terminate the agreement. Please email us your notice or submit a request via our online support form.
TERMS OF USE OVERVIEW
Please read this User Agreement carefully. By accessing or using any part of our websites, mobile apps, or other digital products (collectively referred to as the “Services”), you confirm that you understand and agree to all terms outlined herein and any additional terms provided elsewhere by Heroz Like Me Inc (the “Company”). If you do not accept these terms, you must not use or access the Services.
Important: This agreement includes a binding arbitration clause (see Section 20), which requires that any legal disputes be settled individually through arbitration, not through jury trials or class action lawsuits.
By subscribing to our services and choosing a payment method (such as a credit or debit card) that supports auto-renewal, you acknowledge that your subscription will continue to renew automatically unless you cancel prior to the renewal date. Refer to Sections 13(c) and 13(d) for full details on subscription renewals and cancellation procedures.
For questions or concerns about these terms, you may contact:
Heroz Like Me Inc.
Attn: Legal Inquiries
21 Wolcott Park
Medford, MA 02155
USA
This Agreement governs your relationship with Heroz Like Me Inc. and applies to all current and future Services we provide. It includes our websites, mobile applications, downloadable content, and all features and tools made available to users. We reserve the right to modify or discontinue any part of the Services at our discretion. Changes to this Agreement will be posted to our site with an updated “Last Revised” date.
If you continue to use our Services after changes are made, you agree to the revised terms. If you’re a subscriber, updates to this Agreement will take effect upon your next renewal unless stated otherwise. If you do not accept the new terms, you must cancel your subscription or stop using the Services.
1. USE OF ELECTRONIC RECORDS
By using our services, you agree to receive all agreements, notices, disclosures, and other important communications from us electronically rather than in paper format. This approach is essential to how we operate and complies with the U.S. E-SIGN Act (Electronic Signatures in Global and National Commerce Act). These digital communications—collectively referred to as “Electronic Records”—may be made available through our website, within our platform, or sent to the email address associated with your account. You are encouraged to save or print these documents for future reference. To access and retain these records, you will need a device with internet access, a web browser that can display standard web pages, and an email account. Printing will also require a connected printer. Should you prefer a paper copy of any document, you may contact us in writing at the address listed above; we may charge a small fee to cover the cost of printing and mailing. Please note that if you choose to withdraw your consent to receive Electronic Records, your access to our services may be restricted or discontinued, as these communications are central to how we deliver and manage the platform.
2. WHO CAN USE OUR SERVICES
The purpose of this application is to connect individuals who have experienced, or are currently experiencing, cancer with others who share similar journeys. The goal is to foster a supportive community where users can form meaningful relationships—whether romantic, platonic, or social—based on shared experiences.
While the Services do not require users to provide proof of a current or past cancer diagnosis, users are expected to be honest and respectful in representing themselves. By using the platform, you acknowledge that truthful representation is essential to maintaining the integrity and purpose of the community.
When you register or interact with our services, you are affirming that you meet specific eligibility requirements. You must be at least 18 years old, legally allowed to enter into binding contracts, and not subject to any legal restrictions that would prevent you from using our platform. You must also confirm that you have never been convicted of a felony or any criminal offense involving sexual misconduct, and that you are not required to register as a sex offender in any jurisdiction. Furthermore, you must not have previously had your access to our services revoked or suspended. Our services are intended for personal, lawful use and may not be used in connection with any business that competes with us. Additionally, you cannot access or use our platform if you reside in a country or territory that is restricted by U.S. trade sanctions, or if you are listed on any U.S. government watchlist, including but not limited to the Specially Designated Nationals List or the Denied Persons List. By continuing to use our services, you confirm that all of the above conditions are true.
2.1 Age Verification and Eligibility Enforcement
Our Services are strictly intended for individuals aged 18 years or older. By using the platform, you affirm that you meet this minimum age requirement. While we require users to confirm their eligibility during registration, Heroz Like Me Inc. does not currently request or verify government-issued identification to validate a user’s age. It is your responsibility to provide truthful information. We reserve the right to terminate or restrict access to any account if we discover that this policy has been violated or if there is reason to believe a user is underage.
3. USE OF THE SERVICES
By using the Services, you agree to comply with this Agreement and adhere to all applicable laws and regulations, including local, state, national, and international laws. This includes, but is not limited to, compliance with United States export control laws. If the use of the Services is prohibited in any jurisdiction, you are prohibited from accessing them.
3.1 Member Account
You are allowed to create a single, unique profile to access the Services. The inclusion of personal contact details, such as phone numbers, street addresses, email addresses, URLs, multimedia, or artwork from other sources, in your profile or any public content shared through the Services is prohibited. Additionally, you are not permitted to include your last name in your profile. Any information you choose to share publicly may be visible to other users.
3.2 Account Security
You are responsible for safeguarding the username and password associated with your account. You assume full responsibility for any activity that occurs under your account. Should you suspect unauthorized access to your account or other security breaches, you agree to notify us immediately. You must also (a) log out after each session, (b) avoid using another user’s account, and (c) exercise caution when accessing your account on public or shared devices. We are not liable for any loss resulting from the theft or unauthorized use of your account details.
3.3 Exclusive Use
The Services are intended for your personal, non-commercial use only. You may not transfer or permit others to use your account or access the Services on your behalf.
3.4 Interactions with Other Users; No Criminal Background or Identity Verification Checks
Heroz Like Me Inc. does not conduct background checks or identity verification on its users. You are solely responsible for evaluating the character, intentions, and behavior of anyone you engage with on the platform. We urge all users to use common sense and take appropriate precautions when interacting with others, whether online or in person.
You acknowledge and agree that Heroz Like Me Inc. does not perform criminal background screenings, identity verification, or review public records related to its users. We make no promises or guarantees regarding the authenticity, honesty, or conduct of any individual using our Services. However, we reserve the right to conduct background or records checks at any time, including searches of publicly available sex offender registries, and you authorize us to do so if deemed necessary. Should any such screening be conducted through a third-party consumer reporting agency, you consent to our use of your provided information for that purpose and authorize us to obtain any relevant consumer reports.
It is your responsibility to take precautions and exercise sound judgment when communicating or meeting with others. No background check or screening tool can replace personal vigilance. Messages or notifications generated through the platform may occasionally originate from users misusing the Services, including for fraudulent or harmful purposes.
By using the Services, you agree that Heroz Like Me Inc. is not responsible for the actions, behavior, or representations of any user—whether online or offline—and that you accept full responsibility for your own safety and interactions.
3.5 No Commercial Solicitation or Advertising
You may not use the Services for advertising or solicitation purposes, nor may you send unsolicited promotional emails, spam, or chain letters to other users. Additionally, using any information obtained through the Services to contact or solicit other users without their prior consent is prohibited.
3.6 No Financial Transactions
The Services provided through this App are intended solely for social connection and community support among individuals affected by cancer. Under no circumstances may users request, offer, solicit, or facilitate the transfer of money or financial assets through the App. This includes, but is not limited to:
●Sharing or requesting bank account details, routing numbers, or wire instructions
●Sending or receiving funds via digital wallets, cryptocurrencies, or payment apps
●Discussing or promoting fundraising, investments, donations, or any financial exchanges
●Advertising or soliciting for financial assistance in any form
Users are strictly prohibited from using the App to engage in financial transactions or to exchange personal financial information of any kind. Violating this policy may result in immediate suspension or termination of access to the Services and, if necessary, may be reported to appropriate authorities.
If you encounter a user attempting to engage in or facilitate such activity, please report it immediately using the in-app reporting tools or contact us directly at help_support@herozlikeme.com.
3.7 User Conduct
You agree to use the Services responsibly and in a manner that does not harm or disrupt other users. You may not engage in any of the following activities:
i. Participating in unlawful activities or actions that infringe on the rights of others;
ii. Harassing, threatening, or engaging in predatory behavior;
iii. Disrupting the operation of the Services or interfering with other users’ experiences;
iv. Attempting to breach the security of the Services or decrypt data transmitted to or from the Services’ servers;
v. Impersonating other individuals or entities, or misrepresenting your identity or affiliation;
vi. Using the Services for commercial purposes or promoting political or religious agendas;
vii. Deceiving or misleading other users;
viii. Distributing or collecting personal information of others without consent;
ix. Participating in illegal activities, including gambling or similar unlawful actions;
x. Using automated tools to scrape or overload the Services’ infrastructure;
xi. Collecting or soliciting personal information from minors under 18;
xii. Engaging in phishing, trolling, or other disruptive activities;
xiii. Redirecting users to external websites or encouraging visits to unauthorized sites;
xiv. Harvesting contact information from other users to send unsolicited communications;
xv. Attempting to access unauthorized areas or circumvent security measures;
xvi. Allowing third parties to access your account;
xvii. Uploading harmful software or viruses through the Services.
3.8 Reporting Violations
If you observe a violation of this Agreement, you may report it using the “Report This Profile” feature or by following the provided reporting instructions.
3.9 Verification and Enforcement
We retain the right, BUT NOT THE OBLIGATION, to screen users and verify your eligibility to use the Services. You consent to such screenings, including criminal background checks. Should we determine that you have violated this Agreement, engaged in unlawful behavior, or acted inappropriately, we may take actions such as suspending or terminating your account, pursuing legal action and/or report you to the appropriate authorities.
3.10 Matching Algorithm and User Preferences
Our platform uses a proprietary matching algorithm designed to connect users based on the personal preferences, partner criteria, and information they provide. This may include factors such as age, location, relationship goals, interests, and experiences related to cancer. Matches are generated solely from the data voluntarily submitted by each user. While we aim to provide relevant and compatible suggestions, we do not guarantee the quality, accuracy, or success of any connection made through the App.
Users have full control over their matching preferences and may update or tailor their partner criteria at any time through their profile settings. Adjusting these settings may result in a new set of suggested matches. The matching function is intended as a helpful tool, but users remain solely responsible for evaluating the suitability of any individual they choose to connect with.
We do not conduct background checks, verify identities, or screen users in advance. You understand and acknowledge that we make no representations regarding the honesty, character, intentions, or conduct of any user. You are solely responsible for your interactions and are encouraged to take appropriate precautions when engaging with others on or off the platform.
4. USER CONTENT
4.1 User Content and Accountability
You are fully responsible for any content you choose to upload, publish, share, or otherwise communicate through the Services or with other users. This includes, but is not limited to, text, images, videos, audio, graphics, links, profile details, and messages (collectively, “User Content”). We do not endorse or assume responsibility for User Content created or posted by users or third parties, nor are we liable for any resulting loss or damage. You use the Services at your own discretion and risk.
4.2 Information Accuracy and Reliability
You agree to provide only accurate and truthful information when using the Services. You must not submit content that is deceptive, misleading, incomplete, or false. Any photos added to your profile must be recent (taken within the past two years) and should be of you. You may be asked to provide personal details and a photo to use certain features of the Services.
4.3 No Obligation to Review Content
While we are not required to monitor or screen user-submitted content, we reserve the right to remove, modify, or refuse to display any User Content at our discretion and without notice. We may do so for any reason, including to comply with our policies or applicable laws. You are responsible for backing up your content if you wish to keep it, as we are not responsible for any loss of User Content. We may edit or alter submitted photos for compliance with our guidelines.
4.4 Content Rights You Grant to the Company
By submitting User Content, you retain ownership but grant us and our affiliates a perpetual, non-exclusive, transferable, royalty-free, worldwide license to use, display, reproduce, adapt, distribute, and create derivative works from your content in any media format. You represent and warrant that you own or have the right to grant these rights and that your content does not infringe the rights of others, including intellectual property and privacy rights. If your content features other individuals, you confirm that you have their written permission to include their likeness and that they have released any claims related to such use.
4.5 Respecting Intellectual Property
You must not upload or distribute content that includes copyrighted, trademarked, or otherwise proprietary material without the explicit consent of the rights holder. This includes content owned by other users. You acknowledge that such materials may be protected even if not marked as copyrighted.
4.6 Prohibited Content
You agree not to share or transmit any content that violates the rights of others or any applicable laws or policies. Prohibited content includes anything obscene, sexually explicit, harassing, threatening, defamatory, offensive, inaccurate, or otherwise inappropriate. Content that encourages discrimination, hatred, or violence against individuals or groups; infringes on intellectual property rights; includes unauthorized recordings or images of others; promotes illegal activity; violates privacy or data protection laws; contains harmful code or viruses; advertises or solicits; or otherwise interferes with the use and enjoyment of the Services by others is not permitted. The Company reserves the right to determine in its sole discretion what constitutes prohibited content.
4.7 User Contributions and Feedback
In addition to User Content, you may voluntarily provide feedback, suggestions, stories, or other ideas to us (“Submissions”). These submissions are considered non-confidential and will become the exclusive property of the Company. By submitting them, you assign all rights, including intellectual property rights, to us. We may use your submissions for any purpose, commercial or otherwise, without notice or compensation to you.
4.8 Social Networking Integration
If you connect the Services to a third-party platform, such as a social media site, you authorize us to access certain information provided by that site. The information we receive may include your name, profile picture, username, location, gender, age range, friends list, interests, and other shared data, depending on the platform’s privacy settings. You acknowledge that we may create or update your profile based on this information and may, subject to your permissions, post on your behalf. We are not responsible for the privacy practices or settings of these third-party platforms, and you are encouraged to review and adjust your settings accordingly. You may disconnect your account from a social platform at any time via the relevant platform’s settings.
5. PRIVACY
For details on how the Company collects, uses, stores, and discloses personally identifiable information, please refer to our Privacy Policy. By using the Services, you understand and agree that if you share any content, information, or materials of a personal or private nature within your profile or publicly on the platform, that information may be visible to others. You acknowledge that any content shared with the Company that is intended for other users will be shared as such. Additionally, by using the Services, you consent to the collection, usage, and disclosure of your personally identifiable information as well as aggregated data, as outlined in our Privacy Policy. You also agree that your personal information may be transferred, processed, and stored in the United States or any other country where the Company operates. Furthermore, you consent to receiving emails from us related to the use or promotion of the Services.
6. INTELLECTUAL PROPERTY RIGHTS AND LIMITED LICENSE
The Service and all materials within it, including but not limited to software, images, text, graphics, designs, logos, patents, trademarks, service marks, copyrights, photographs, videos, music, and other proprietary content (collectively referred to as “Proprietary Materials”), are the exclusive property of the Company and its licensors. This includes User Content shared by other users on the platform. You acknowledge that, except for your own User Content, all intellectual property rights related to the Proprietary Materials remain with the Company and its licensors.
By using the Services, you are granted a non-exclusive, limited, non-transferable, non-sublicensable, revocable license to access and use the Services in accordance with the features provided, subject to the terms and conditions of this Agreement. You agree that you will not copy, modify, distribute, publish, adapt, sublicense, translate, sell, or transmit any portion of the Proprietary Materials or the Services, or permit others to do so. You will also not use “framing” or “mirroring” techniques to display the Services without prior written consent from the Company. Additionally, you agree not to use meta tags, codes, or any other devices to direct users to other websites for any purpose related to the Company or the Services. You may not resell or make commercial use of the Services, nor use data mining tools, robots, or other automated means to collect data, images, descriptions, or content from the Services. It is also prohibited to alter or disguise the origin of any information transmitted through the Services, including by forging headers or manipulating identifiers. You agree not to use automated methods to create accounts or access the Services. Furthermore, you may not use the Services or Proprietary Materials for any purpose other than their intended use.
Any unauthorized use of the Services or Proprietary Materials, as detailed above, without prior written consent from the Company, is prohibited and will result in the termination of your access to the Services. Such actions may also violate applicable laws, including copyright, trademark, and communications laws. Unless explicitly stated otherwise in this Agreement, nothing herein grants you any intellectual property rights to the Company’s Proprietary Materials. The Company reserves all rights not expressly granted to you.
This license is revocable at any time.
7. REPEAT VIOLATION ENFORCEMENT POLICY
If you discover any violation of intellectual property rights, particularly concerning User Content, we encourage you to notify us by following the provided guidelines. In your report, please include your full name, address, the exact location of the infringing content, and details explaining why the content is unlawful. The Company reserves the right to suspend or terminate the accounts of users deemed to be repeat infringers at its sole discretion. Furthermore, the Company may take action to limit or revoke access to the Services for users who violate intellectual property rights, regardless of whether there has been repeated infringement.
8. DMCA PROTOCOL AND COPYRIGHT POLICY
If you are the copyright owner, or an authorized representative of the copyright owner, and believe that content on our platform infringes on your copyright, you may file a notice of infringement in accordance with the Digital Millennium Copyright Act (“DMCA”). To proceed with your claim, you must provide our Copyright Agent with the following: a signature from the individual authorized to act on behalf of the copyright holder, a description of the copyrighted work being infringed, and a description of the location of the alleged infringing content on our website, including URLs for easier identification. Additionally, please include your contact details, including your address, phone number, and email address. You must also provide a statement asserting your good faith belief that the disputed use is not authorized by the copyright owner, agent, or the law, along with a statement under penalty of perjury affirming the accuracy of the provided information, and confirming that you are the copyright holder or have the authority to represent the copyright holder.
The designated Copyright Agent for Heroz Like Me Inc. to receive notices of infringement is:
Marina Tribble
Heroz Like Me Inc.
21 Wolcott Park
Medford, Massachusetts
United States 02155
help_support@herozlikeme.com
Please note that this email address is strictly for DMCA notices. Other inquiries will not be addressed.
Under federal law, knowingly submitting a false claim of infringement may lead to criminal prosecution for perjury and civil penalties, including monetary damages, legal costs, and attorney’s fees. This process is intended solely for notifying Heroz Like Me Inc. and its affiliates of claimed copyright infringement. The guidelines above are designed to comply with the DMCA, specifically 17 U.S.C. §512(c), but are not to be considered as legal advice. We recommend consulting an attorney for guidance regarding your rights and obligations under the DMCA and applicable laws.
9. TRADEMARKS
The logos and any other trademarks, service marks, or trade names that appear on the Services are the exclusive property of Heroz Like Me Inc., its affiliates, or its licensors. These elements are protected by intellectual property laws and cannot be reproduced, imitated, or used in any form without explicit written permission from the Company or the appropriate trademark owner. Additionally, the overall design and aesthetic of the Services, including page headers, custom graphics, buttons, icons, and scripts, are part of the Company’s trade dress and are likewise protected by trademark laws. The use of any of these elements, in whole or in part, requires prior written approval from Heroz Like Me Inc. Any third-party trademarks, logos, or product names mentioned in the Services are the property of their respective owners. The mention of any such third-party materials does not imply any form of endorsement or recommendation by Heroz Like Me Inc.
10. HYPERLINKING
You are granted a limited, revocable right to create text-based hyperlinks to Heroz Like Me Inc.’s websites, provided these links are used for non-commercial purposes and do not portray the Company or its Services in a false or negative light. Additionally, the site linking to Heroz Like Me Inc. must not target children or contain harmful or objectionable content. This right may be revoked at any time by the Company. It is strictly prohibited to use Heroz Like Me Inc.’s logos or proprietary images for creating hyperlinks without obtaining written authorization. Moreover, you may not use any type of framing or similar techniques to enclose any content from the Company’s websites, including trademarks, images, text, or page layouts, without prior consent. Except as explicitly stated, no further rights or licenses related to Heroz Like Me Inc.’s intellectual property are granted by implication or otherwise.
Heroz Like Me Inc. does not endorse or take responsibility for any third-party websites linked to from the Services. These external sites are not under the control of the Company, and we are not responsible for their content, updates, or any associated links. The inclusion of third-party links is solely for the convenience of users and does not imply any affiliation or approval. Once you navigate away from the Services, the terms and policies of the Company no longer apply. It is important to review the privacy policies and terms of service of any external site you visit. Accessing third-party content and websites is done at your own risk.
11. THIRD-PARTY DATA STORAGE OF USER INFORMATION AND DISCLAIMER OF RESPONSIBILITY
Users may not upload any specific, technical, or confidential medical information to the HEROZ platform. The Services are not designed for the exchange, submission, or storage of such information, and doing so constitutes a violation of this Terms of Use Agreement. If such information is submitted in violation of this policy, it will, like all other user data, be stored and processed through the infrastructure provided by WordPress. For more information, please visit WordPress Security to learn more about WordPress’s data storage protocols.
Please note that our chatbot is not a substitute for professional medical advice, diagnosis, or treatment. The information provided through our services is for general informational purposes only and does not establish a doctor-patient relationship. Our services are not intended to replace consultation with a licensed healthcare provider and may not be suitable for all medical conditions or concerns. If you are experiencing a medical emergency, call your doctor or local emergency services immediately.
HEROZ does not collect, retain, or assume responsibility for the protection, confidentiality, security, accuracy, or integrity of any personal or health-related data entered through the application. All responsibility for the hosting, storage, and management of user data lies solely with WordPress and is governed by its own privacy policy, terms of service, and data protection protocols.
If you have questions or concerns regarding your personal data or privacy, you may contact Heroz Like Me Inc. directly at help_support@herozlikeme.com. The Company reserves the right to contact WordPress as needed to address technical or security-related inquiries involving user data.
By using the HEROZ application, you expressly acknowledge and agree that WordPress is the infrastructure provider for all aspects of the platform and that all security, privacy protections, and system safeguards relating to data storage and management are ultimately the responsibility of WordPress. You further agree to be bound by WordPress’s Terms of Use and Privacy Policy as a condition of using the HEROZ platform.
12. THIRD-PARTY CONTENT
The Company may display content from third parties on the Services or provide links to third-party websites as a service to users interested in such materials. However, Heroz Like Me Inc. does not manage or endorse any third-party content and makes no representations regarding its accuracy, completeness, or reliability. The Company accepts no liability for any issues arising from third-party content and has no obligation to review or update such materials. By interacting with third-party content, users do so at their own discretion and risk.
13. ADVERTISERS, THIRD-PARTY AFFILIATES AND USE AND SHARING OF DATA
13.1 The Services may display advertisements or promotional content provided by third parties or offer links to external products and services. Any interactions, transactions, or involvement in promotions with these third parties, including terms, conditions, and representations, are solely between you and the third party involved. Heroz Like Me Inc. is not responsible for, nor does it endorse, any features, content, advertising, products, services, or other materials found on or linked to third-party websites. You acknowledge and agree that the Company will not be held liable for any loss or damage that may result, directly or indirectly, from your dealings with third-party advertisers or from the presence of such third-party content within the Services.
13.2 By using the App, you acknowledge and agree that we may collect, use, and share certain types of non-personally identifiable information (such as demographic data, usage patterns, and anonymized health interests) for purposes including but not limited to research, analytics, advertising, and business development.
We do not sell personal health information or identifiable user data without your explicit consent. However, we may:
●Aggregate and anonymize user data to create insights or trends that are shared with partners, researchers, or advertisers.
●Share non-identifiable, statistical data with third parties to improve services, develop new features, or support research in health and social support.
●Offer optional programs, surveys, or features where you may choose to share additional data in exchange for access to benefits or services. Participation in such programs will always be voluntary and will require separate, informed consent.
You have the right to opt out of data sharing or monetization practices where required by applicable law. For more information, please review our Privacy Policy or contact us at help_support@herozlikeme.com.
14. MOBILE SERVICES
You may be able to access certain features of our Services through your smartphone or other mobile devices (“Mobile Services”). Your use of these features is governed by the same Terms of Use outlined in this Agreement, including but not limited to the rules regarding user-generated content and any additional terms you may agree to when activating mobile access.
Please be aware that using our Mobile Services may result in charges from your mobile carrier, such as standard messaging, data, or roaming fees. These charges are your sole responsibility, and we are not liable for any additional costs incurred through your mobile provider while using our Services.
15. DOWNLOADABLE APPLICATIONS
If you choose to use a downloadable application to interact with our Services, you agree to abide by any terms outlined in the application’s End User License Agreement (EULA) or similar agreement. These terms are presented either during the download, installation, or update process. Your continued use of the application confirms your acceptance of those terms, including any changes made to them over time.
16. MOBILE SOFTWARE
16.1 License for Mobile Software
We may provide software applications designed for use on mobile or tablet devices (“Mobile Software”) to help you access and interact with our Services. This includes all future upgrades, improvements, and updates. You are responsible for using a compatible device; we cannot guarantee compatibility with your hardware.
We grant you a limited, non-exclusive, non-transferable, and revocable license to install and use one copy of the Mobile Software, per account, on a single device you own or control. This license is granted strictly for your personal use in connection with the Services.
You may not alter, reverse engineer, decompile, or disassemble the Mobile Software, except where such actions are legally permitted. You are prohibited from distributing, renting, selling, sublicensing, or transferring the software to others. Copying, modifying, disabling security features, or using it across multiple devices without authorization is not permitted. You also agree not to remove or tamper with any copyright or proprietary notices included in the Mobile Software.
You are responsible for preventing unauthorized access or usage. The Mobile Software may be updated automatically, and by using it, you agree to receive such updates. If the Mobile Software contains third-party code, its use may be governed by separate third-party licenses or open-source terms.
This license does not transfer ownership. All rights, titles, and interests in the Mobile Software remain with us or our licensors. Any attempt to assign or transfer this license without our consent will be considered void. The use of Mobile Software may also be subject to additional terms through a separate End User License Agreement (EULA), if applicable.
16.2 Use on Apple Devices
If you download our Mobile Software through Apple’s App Store, you acknowledge that this Agreement is between you and us—not Apple. Your use of the software must comply with Apple’s applicable terms and policies.
Apple has no responsibility for the Mobile Software, including any maintenance or support. In the event the software fails to meet a warranty, your only remedy will be to request a refund from Apple. Apple is not responsible for handling claims related to the software, including liability, regulatory issues, or legal compliance.
We are solely responsible for resolving any claims related to the Mobile Software, including intellectual property issues. Apple and its subsidiaries may enforce the terms of this Agreement as third-party beneficiaries. You also agree to follow all third-party terms that may apply when using the Mobile Software on an Apple device.
16.3 Use on Android Devices
If you access the Mobile Software through the Google Play Store, your relationship remains solely with us. Google is not responsible for the software, its performance, or any related claims.
You agree to comply with Google’s Play Store terms when using the software. Google is a third-party beneficiary of this section and may enforce the terms against you if necessary.
16.4 Support and Updates
We are not obligated to provide technical support, maintenance, or updates for the Mobile Software unless we decide to offer them. Any support offered is at our sole discretion and may be withdrawn at any time.
16.5 Government Use
If you are using the Mobile Software on behalf of a U.S. government entity, the software is classified as “commercial computer software” and “commercial computer software documentation.” All usage is restricted to what is described in this Agreement, under applicable U.S. procurement regulations.
16.6 Export Restrictions
You agree not to export or re-export the Mobile Software to any country or region subject to U.S. trade restrictions or embargoes. You may not use or provide the software to individuals or organizations on U.S. government watchlists or denied parties lists.
By using the Mobile Software, you confirm you are not subject to these restrictions and that you will comply with all applicable export control laws.
16.7 International Users
If you use the Mobile Software outside the United States, you do so on your own initiative and must comply with local laws. You also agree that this Agreement and all related documentation will be in English, unless otherwise required by local law.
16.8 Right to Injunctive Relief
You acknowledge that any breach or threatened breach of this section could cause us harm that monetary damages cannot adequately address. As a result, we may seek court-ordered injunctive relief, in addition to any other legal remedies available.
17. FREE TRIALS AND PROMOTIONAL OFFERS
Occasionally, we may introduce free trials or special promotional offers (“Promotion”). For instance, these Promotions may grant you free access to certain subscriber-level features of our Services for a limited time. It is your responsibility to cancel your subscription before the Promotion ends in order to avoid automatic billing for the subscription fees. Please refer to Section 13(d) above for instructions on how to cancel.
Additionally, we might offer virtual currency as part of a Promotion at no charge. If this occurs, the usage of virtual currency is governed by our Virtual Goods and Currency Terms of Use, which can be reviewed [here]. Specific terms and conditions applicable to any Promotion will be provided when the offer is made.
18. DISCLAIMERS
Heroz Like Me Inc. PROVIDES OUR SERVICES ON AN “AS IS” BASIS AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, GRANTS NO WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO OUR SERVICES (INCLUDING ALL CONTENT CONTAINED THEREIN). WE DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Heroz Like Me Inc. offers its website, content, and services on an “as is” and “as available” basis. We do not make any promises or guarantees—whether express, implied, or statutory—about the reliability, accuracy, or suitability of our services or the information they contain. This includes, but is not limited to, implied warranties of merchantability, fitness for a specific purpose, non-infringement, or title.
We cannot guarantee that the services will meet your expectations or run without interruption, errors, or security issues. There may be occasional downtime, bugs, or delays, and we cannot promise that all problems will be resolved or that the services will always be free from harmful elements like viruses.
Some regions may have specific legal protections for consumers that limit how much liability can be disclaimed. If that applies to you, certain parts of this section may not apply.
19. LIMITATION OF LIABILITY
To the extent allowed under applicable law, Heroz Like Me Inc., including its officers, directors, employees, affiliates, and representatives, will not be held liable for any indirect, incidental, special, consequential, or punitive damages. This includes—but is not limited to—loss of profits, data, business opportunities, or service access interruptions that may arise from your use of, or inability to use, our services or any materials made available through them.
If you rely on information or content accessed through the platform, you do so at your own risk. Heroz Like Me Inc. is not responsible for any damages that may result from your interactions with other users, including physical, emotional, or financial harm—even if a user misrepresented themselves or acted with malicious intent.
To be clear:
HEROZ LIKE ME INC. ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY CONTENT TRANSMITTED, RECEIVED, OR MADE AVAILABLE BY YOU, OTHER USERS, OR THIRD PARTIES THROUGH THE USE OF OUR SERVICES, REGARDLESS OF THE NATURE OF THE COMMUNICATION. WE FURTHER DISCLAIM ALL LIABILITY FOR ANY HARM OR CONSEQUENCES THAT MAY RESULT FROM THE ACTIONS—OR FAILURES TO ACT—BY YOU OR OTHERS, WHETHER SUCH CONDUCT TAKES PLACE WITHIN THE PLATFORM OR OUTSIDE OF IT.
ANY DATA, MATERIALS, OR CONTENT YOU CHOOSE TO ACCESS OR DOWNLOAD THROUGH THE SERVICES ARE OBTAINED AT YOUR OWN DISCRETION AND RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, HEROZ LIKE ME INC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OR CORRUPTION OF DATA, HARDWARE OR SOFTWARE DAMAGE, OR SIMILAR ISSUES AFFECTING YOUR DEVICES OR SYSTEMS.
FINALLY, IT IS YOUR RESPONSIBILITY TO TAKE APPROPRIATE SAFETY MEASURES WHEN INTERACTING WITH OTHERS THROUGH THE PLATFORM OR IN PERSON. HEROZ LIKE ME INC. IS NOT LIABLE FOR ANY PHYSICAL, PSYCHOLOGICAL, OR EMOTIONAL HARM ARISING FROM THESE INTERACTIONS. YOU ARE SOLELY ACCOUNTABLE FOR YOUR SAFETY AND WELL-BEING WHEN USING THE SERVICES.
In all circumstances, the total liability of Heroz Like Me Inc. for any claims related to your use of the services will not exceed the total amount you have paid (if any) for the services in the six (6) months prior to the claim, or fifty U.S. dollars ($50), whichever is greater.
Note: Some jurisdictions may restrict or prohibit certain liability limitations in consumer agreements. If those laws apply to you, this section may be modified accordingly.
20. GOVERNING LAW, DISPUTE RESOLUTION & INDEMNIFICATION
We aim to handle any concerns or disagreements in a fair, respectful, and timely manner. If something isn’t right, please contact us right away so we can try to work things out before taking formal steps.
20.1 Applicable Law
This Agreement is governed by the laws of the State of New York, without considering rules that might apply laws from another jurisdiction. However, if any part of this Agreement is brought to arbitration, the Federal Arbitration Act will apply. The United Nations Convention on Contracts for the International Sale of Goods does not apply to our relationship. If a dispute needs to be handled in court—for example, to enforce an arbitration decision or to seek urgent legal protection—those cases will be handled exclusively in state or federal courts located in New York, NY. Both you and Heroz Like Me Inc. agree that these courts have the proper authority to resolve such matters.
20.2 Arbitration, Class-Action Waiver, and Jury Waiver
We hope to resolve any disputes directly with you. If something comes up, you agree to notify us in writing at help_support@herozlikeme.com within 30 days. We’ll do our best to settle the issue with you informally within 60 days. If we can’t, both you and Heroz Like Me Inc. agree to resolve that claim through binding arbitration, except in limited circumstances.
Any dispute or claim that arises out of or relates to these Terms of Use, your use of the Services, or your interactions with Heroz Like Me Inc.—whether based on contract, tort, statute, or any other legal theory—must be resolved exclusively through final and binding arbitration. This agreement applies to you and to Heroz Like Me Inc., including its officers, directors, employees, agents, affiliates, and successors.
The only exception is that either party may file an individual claim in small claims court if the claim qualifies within that court’s jurisdiction. If one party chooses to proceed in small claims court before an arbitrator has been appointed, the arbitration will be closed. If the request is made after an arbitrator is assigned, the arbitrator will decide whether the case should continue in arbitration or be handled in small claims court.
Regardless of the forum, you agree that you may not bring or participate in any class action, class arbitration, or other representative proceeding against Heroz Like Me Inc.
By using the Services, you acknowledge and agree to this arbitration provision. You waive your right to take claims to court, including the right to a jury trial, except for matters that may be properly brought in small claims court. A neutral arbitrator will decide the dispute, and the arbitrator will have the authority to award the same relief that a court could, under applicable law.
The arbitration process is intended to be more efficient and streamlined than court proceedings. The arbitrator’s decision will be binding and enforceable in court, and it can be modified or overturned only in limited circumstances.
Any legal proceeding to enforce or challenge the arbitration outcome, including a motion to confirm, modify, or vacate the arbitrator’s award, may be filed in any court with proper jurisdiction. If this arbitration agreement is found to be unenforceable for any reason, any claim against Heroz Like Me Inc. must be brought exclusively in the state or federal courts located in Boston, Massachusetts. You agree to submit to the personal jurisdiction of those courts for that purpose.
20.3 Indemnification
By using our services, you agree to take full responsibility for your actions on our platform. If your conduct leads to any claims, costs, or damages against Heroz Like Me Inc.—including things like misuse of our services, infringement of intellectual property, breaches of this Agreement, or legal violations—you agree to cover those costs. This includes reasonable legal fees and expenses. If someone else accesses our services using your account and their actions result in harm or liability, you’re responsible for that too. In short, we expect you to use our platform responsibly and to stand behind your actions.
20.4 Severability
If any part of this section turns out to be legally unenforceable, the rest will remain valid and effective. However, if the waiver of class actions or jury trials is found unenforceable, then the entire arbitration agreement becomes void.
21. TERMINATION
This Agreement begins the moment you first use our Services and remains in effect until either you or Heroz Like Me Inc. ends it, in line with the terms below.
21.1 Termination by Heroz Like Me Inc.
We reserve the right to suspend, limit, or terminate your account and access to the Services at any time, with or without notice, and for any reason—or even no reason at all. This includes restricting certain users or IP addresses and removing your account data or content from our platform. If we determine that your use of the Services violates this Agreement, involves inappropriate conduct or content, receives valid complaints from third parties, or breaches our repeat infringer policy, your account may be suspended or terminated for cause. In such cases, any fees you’ve already paid are nonrefundable (unless required by law), and any outstanding amounts tied to your subscription will become immediately due. We reserve the right to make the final call on refunds, though you’re welcome to raise a dispute under the process outlined in Section 20.
21.2 Termination by You
You may cancel your account or subscription at any time, for any reason, by adjusting your account settings or contacting us directly. Unless otherwise required by law or explicitly stated in this Agreement, we don’t offer refunds for fees already paid, and any pending subscription charges will still be owed.
21.3 Terms That Continue After Termination
Some provisions of this Agreement are meant to continue even after your account is deactivated or closed. This includes, but isn’t limited to, the terms outlined in Sections 18 (Limitation of Liability), 19 (Disclaimer), 20 (Governing Law, Dispute Resolution & Indemnification), and 24 (Miscellaneous).
22. CANCELLATION RIGHTS
As a subscriber, you have the right to cancel your subscription based on your location within the United States. If you are a subscriber in one of the states listed below, you may cancel your subscription as described in this section. The date of subscription is considered the day you sign up for the services. Following a cancellation, your subscription benefits will terminate immediately.
22.1 Arizona
You can cancel your subscription without penalty or obligation within three business days, excluding Sundays and holidays, from the date of purchase. To cancel, send a written notice, including your username and registered email, by certified mail to Heroz Like Me Inc. at 21 Wolcott Park, Medford, Massachusetts, 02155. A refund will be processed within 30 days of receiving your cancellation request.
22.2 California
You have the right to cancel your subscription within three business days after purchase without any penalties. To cancel, mail a written notice, including your username and registered email, to Heroz Like Me Inc. at 21 Wolcott Park, Medford, Massachusetts, 02155. Refunds will be issued within 10 days of receiving the notice.
22.3 Colorado
You can cancel your subscription at any time within three business days after your purchase. To cancel, email help_support@herozlikeme.com with your cancellation request. Upon receipt, your cancellation will be effective, and refunds will be processed accordingly.
22.4 Connecticut
If you wish to cancel your subscription, you must send a signed notice by certified or registered mail to Heroz Like Me Inc. at 21 Wolcott Park, Medford, Massachusetts, 02155. This must be done within three business days after receiving your contract. Any payments will be refunded within 10 business days of receiving your cancellation.
22.5 Illinois
You have the right to cancel your subscription within three business days after the first business day following your purchase. A signed notice of cancellation, which includes your username and registered email, must be sent to Heroz Like Me Inc. at the address above. A refund will be issued within 30 days of receiving your cancellation request.
22.6 Iowa
You may cancel your subscription within three business days after your purchase, with no penalties or obligations. To cancel, mail or deliver a signed cancellation notice to Heroz Like Me Inc. at the address provided. Refunds will be processed within 10 business days of receiving your notice.
22.7 Minnesota
If you wish to cancel, you may do so by delivering or mailing a written notice to Heroz Like Me Inc. at 21 Wolcott Park, Medford, Massachusetts, 02155, before midnight of the third business day after purchase. Refunds will be processed within 10 business days.
22.8 New York
You have the right to cancel your subscription within three business days after signing up. To cancel, mail a signed notice of cancellation to Heroz Like Me Inc. at the address above. A refund will be processed within 10 business days following receipt of the cancellation notice.
22.9 North Carolina
You can cancel your subscription without penalty within three business days after your purchase. To cancel, mail or deliver a signed cancellation notice to Heroz Like Me Inc. at the address above. Refunds will be processed within 30 days.
22.10 Ohio
You have the right to cancel your subscription within three business days after your purchase, or within seven business days if services were unavailable at the time of purchase. To cancel, send a written notice to Heroz Like Me Inc. at 21 Wolcott Park, Medford, Massachusetts, 02155, or email help_support@herozlikeme.com. Refunds will be issued as applicable.
22.11 Rhode Island
You can cancel your subscription within three business days after signing the contract. A signed cancellation notice must be mailed to Heroz Like Me Inc. at the address above. Refunds will be processed within 10 business days of receiving the notice.
22.12 Wisconsin
You may cancel your subscription within three business days of signing the contract. A written cancellation notice should be sent to Heroz Like Me Inc. at 21 Wolcott Park, Medford, Massachusetts, 02155. Any payments will be refunded within 21 days of cancellation.
23. STATE-SPECIFIC TERMS
If you are a subscriber living in one of the states listed below (based on the zip code you provided during registration), additional terms may apply to your subscription. Unless noted otherwise, you can exercise any of these rights by sending a written notice with your username and the email address used to register your account to:
Heroz Like Me Inc.
21 Wolcott Park
Medford, Massachusetts 02155
Email: help_support@herozlikeme.com
23.1 California
California subscribers may cancel their subscription without penalty in the case of permanent disability or death. In such cases, future payments will no longer be required, and any unused portion of the subscription will be refunded. “Disability” must be verified in writing by a medical professional chosen and paid for by the subscriber. If the disability is expected to last less than six months, the subscription term may be extended instead of canceled. Additionally, if a subscriber moves more than 50 miles away from an area where services are available and is unable to transfer the agreement to a nearby provider, they may terminate the agreement. A cancellation fee of either $100 or $50 (depending on the remaining subscription period) may apply.
23.2 Colorado
In Colorado, subscribers may cancel their subscription in the event of a permanent disability or death, with a refund issued for any unused services. Proof of the condition must be submitted in writing from a licensed medical provider. If the condition is temporary and expected to last fewer than six months, the subscription may instead be paused or extended. Subscribers who relocate more than 50 miles from a service location and are unable to continue service may also cancel and receive a refund minus a cancellation fee of $100 or $50 depending on how far along they are in their subscription.
23.3 Illinois
Illinois residents may end their subscription if they move more than 25 miles from a service location and no equivalent services are available. A written cancellation request must be submitted, and any unused portion of the subscription will be refunded after applying a cancellation fee of either $50 or 10% of the unused balance—whichever amount is lower. In the event of a subscriber’s death, the subscription will be canceled with no further payment due.
23.4 New York
New York subscribers have the right to cancel their subscription if they do not receive at least one match or service interaction per month over a two-month period. Upon cancellation, a refund will be issued, minus either 15% of the total cost or a prorated amount for services already used—whichever is less. Subscribers may also cancel if they move over 50 miles from a service location, and in that case, a prorated refund will be issued minus a $50 cancellation fee. Subscribers can also request to pause their subscription for up to 12 months by sending a written request.
23.5 Ohio
For subscribers in Ohio, cancellation is permitted if the subscriber dies, becomes permanently disabled, or moves more than 25 miles away from a service location. Documentation may be required to verify the condition or change in location. If eligible, a prorated refund will be issued for the unused portion of the subscription.
24. MISCELLANEOUS
You may not assign or transfer this Agreement, or any rights or licenses granted under it, without the prior written consent of the Company. Any such attempt will be considered null and void. The Company, however, may assign or transfer this Agreement without restriction.
This Agreement, together with the Privacy Policy and any additional terms referenced within, constitutes the complete and exclusive understanding between you and the Company concerning your use of the Services. It replaces and supersedes all prior agreements, communications, or understandings, whether oral or written, unless a separate written agreement has been executed that specifically overrides this one.
If any part of this Agreement is found to be illegal, invalid, or unenforceable, that portion will be modified and interpreted in a way that best aligns with its original purpose and intent, to the extent permitted by law. The remaining provisions will remain fully enforceable. However, if a court rules the Class Action Waiver or Jury Trial Waiver unenforceable, the entire arbitration section shall be considered void.
The Company’s failure to enforce any right or provision under this Agreement will not constitute a waiver of that right or provision. Except for affiliates of the Company, no third party shall have any rights under this Agreement.
Heroz Like Me Inc. is a company organized under the laws of the State of Massachusetts, USA, with its principal place of business at:
Heroz Like Me Inc.
21 Wolcott Park
Medford, Massachusetts 02155
Email: help_support@herozlikeme.com
25. LANGUAGE OF THE AGREEMENT
This Agreement is written in English, and the English version is the legally binding version. Any translations provided are for convenience only. If there is any inconsistency between the English version and a translated version, the English version shall prevail.